Distributor.
Tembocanate Ltd.

Representative Director
Kento Tanabe

Location.
1-1-8, Honjo, Sumida-ku, Tokyo 130-0004, Japan
Tembokanate TM Building 3F/Otonek Ebanat TM Building B1

Telephone.
+81 3 6883 5283

Email Address
info@otnekebanat.com

Fees other than the price of the product
Shipping charges

Domestic delivery
The delivery company is Yamato Transport. It is not possible to specify any other delivery company.
【Hokkaido】¥1,000 JPY
【Aomori, Akita, Iwate】¥800 JPY
【Miyagi, Yamagata and Fukushima】¥700 JPY
【Tokyo, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Yamanashi】¥700 JPY
【Nagano, Niigata】¥700 JPY
【Toyama, Ishikawa, Fukui】¥700 JPY
【Shizuoka, Aichi, Gifu, Mie】¥700 JPY
【Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo】¥800 JPY
【Okayama, Hiroshima, Yamaguchi, Tottori, Shimane】¥800 JPY
【Kagawa, Tokushima, Kochi, Ehime】¥800 JPY
【Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima】¥1,000 JPY
【Okinawa】¥1,200 JPY
Free shipping if the total value of the product is ¥50,000 or more.

Overseas delivery
International delivery: the delivery company is EMS. It is not possible to specify any other delivery company.
For EMS shipping costs, please click here.

Payment methods
Please check the following payment methods
Credit card payment (VISA / MASTER / AMEX / Shop pay / Apple Pay / Google Pay )

Payment deadline.
Payment will be made at the time of purchase.
If the delivery date of the product is more than two months ahead, the payment may be debited before the product is delivered.

Method of delivery of goods.
The shipping date depends on the delivery date of the product. Please check the delivery date on the product page before placing your order.
The goods will be dispatched within 3 working days as soon as they are ready.
Please note that the delivery date may vary due to production delays.
Due to production reasons, there may be delays in the delivery of products. In such cases, we will contact you at your registered e-mail address.

Returns, cancellations and exchanges
As all products are made-to-order, no changes or cancellations can be made after the order has been placed.
If the goods are faulty, within 3 days of receipt
Contact form within 3 days of receipt of the goods. Please note that if you do not contact us within 3 days, we may not be able to accept your return.

In the event of damage to the product, a difference to the order, or any other defect caused by our fault, we will pay the shipping costs and replace the product as soon as possible.

Returns and exchanges for customer reasons will not be accepted.
Return policy.
Returns and exchanges cannot be accepted in the following cases

・Goods returned to us without notification.
・Products that have been soiled or damaged by the customer.
・Products that have been used at least once.
・If a product tag or accessory is lost.
・Sale items
・As a rule, we do not accept exchanges of products due to uneven colouring, wrong image, etc.