If you would like to have your bag repaired, please follow the steps below to have it repaired:
①Inquiries
Please contact us at info@otnekebanat.com first . If you can attach an image of the whole item and an image of the damage, we can respond smoothly.
②Confirm delivery date and cost
We will contact you with a quote and delivery date based on the information you provide. Please set up your email to receive emails from info@otnekebanat.com .
③ Repair
Please send us the product and we will begin repair work. We apologize for the inconvenience, but please pay the shipping costs when sending the product.
④Return
Once the repair is complete, the product will be returned to you. We aim to return the product in as good a condition as possible.
[Examples of repair services]
①Zipper replacement
The zipper may deteriorate over time. In this case, we will replace the zipper.
②Sewing repairs
Strong friction may cause the seams to fray. We will resew them to make them reusable.
③Attaching the brackets
If any hardware comes off, we will repair and reinstall it or replace it with new hardware.
We welcome your feedback on our products. We believe that your feedback will help us improve the quality of our products and develop better products. If you have any questions, please feel free to contact us.