Shopping Guide

About membership registration

About membership registration

If you are using it for the first time

By registering as a member, you can shop more smoothly.
Please enter the necessary information on the member registration screen, check the contents on the confirmation screen, and press "Register as member" to automatically register as a member.

After registration is completed, registration details will be sent to the registered email address.
You can use the cart on this site with peace of mind as personal information is encrypted using SSL.
Click here to register as a member

When changing membership registration details

Member registration information can be changed from "Change member information" on My Page.
If you wish to change your address, you can do so from "Change/Add Delivery Address" on My Page.
My page is here

Forgot your login password?

If you have forgotten your password when registering as a member, please reset your password from " Forgot your password? ".

About shopping

About the order procedure

Please purchase using the procedure below.

① When you find your favorite product, please refer to the photo to check the size, color, material, specifications, and delivery time. Please select the size, color and quantity on the product details screen and press the "Add to Cart" button.
Your order details will be displayed.

②In the shopping cart, check the contents of the cart and press the "Proceed to Purchase" button.
If you wish to make additional purchases, please press the "Return to Cart" button, and if you have completed your shopping, please press the "Select Shipping Method" button.

③ Add delivery address
“For those who are registered as members”
For home delivery, please proceed to "Payment". If you are shipping to a location other than your home, please select "Change" under "Delivery Address" and select the delivery address, or enter all information such as your name and address in "New Delivery Address".

"Purchase without registering as a member"
Please enter the recipient's name, address, and phone number as instructed on the screen, then select and enter your payment method in "Payment."

④Choose your payment method and press the "Complete Order" button.
You can pay using the following payment methods at our store.
・Credit (Payment will be made at the same time as your order)

⑤When using a coupon, please enter the "coupon code" and press the "Complete Order" button. Please note that we cannot accept changes or cancellations after the order has been received.

⑥After completing your order, we will send an "Order Completion Email" to your registered email address. The information email contains your order details, so please keep it in a safe place.

How to check your order details

After placing your order, you will receive an order completion email, so please check your order details.
Additionally, if you have registered as an online shop member, please log in and check your order history on My Page.

Payment method

Please check the payment method below.Credit card payment (VISA / MASTER / AMEX / Shop pay / Apple Pay / Google Pay)


About shipping date

All products are made to order. Please check the delivery date listed on the product page before placing your order.
*Due to production reasons, there may be a delay in the delivery of the product. In that case, we will contact you using the email address you registered.

About domestic delivery

The delivery company in Japan is Yamato Transport. It is not possible to specify any other shipping company.
[Hokkaido] ¥1,000
[Aomori/Akita/Iwate] ¥800
[Miyagi/Yamagata/Fukushima] ¥700
[Tokyo, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Yamanashi] ¥700
[Nagano/Niigata] ¥700
[Toyama/Ishikawa/Fukui] ¥700
[Shizuoka/Aichi/Gifu/Mie] ¥700
[Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo] ¥800
[Okayama, Hiroshima, Yamaguchi, Tottori, Shimane] ¥800
[Kagawa, Tokushima, Kochi, Ehime] ¥800
[Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima] ¥1,000
[Okinawa] ¥1,200
Free shipping if the total product amount is ¥50,000 or more.

About overseas delivery

Overseas delivery: The delivery company will be EMS. It is not possible to specify any other shipping company.
About EMS

About shipping information email

At the time of shipping, we will send you a shipping completion email.
If you have not received the email, there is a possibility that emails from "" are being blocked, so if you have a restricted account, please set up the settings.

About changing the delivery address

If you would like to change the delivery address after placing your order, please contact us via Inquiry .
Once the product has been shipped, the delivery address cannot be changed. Please note.

About delivery date and time specification

We do not accept delivery date and time specifications.
To check the delivery status, you can check the invoice number from the email sent at the time of shipping or from the shipping status of "Order History" on My Page.
Please contact the shipping company yourself.


About returns, cancellations, and exchanges

  • As all products are made to order, we do not accept changes or cancellations after the order has been placed.
  • If there is a problem with the product, please contact us using the inquiry form within 3 days after receiving the product. Please note that if we do not contact you within 3 days, we may not be able to accept your return.
  • In the event that the product is damaged, does not match what you ordered, or is defective due to our shop's negligence, we will cover the shipping costs and replace the item as soon as possible.
  • We cannot accept returns or exchanges due to customer convenience.
    [Notes regarding returns]
    We cannot accept returns or exchanges in the following cases:
    • Items returned to us without contacting us
    • Products that are soiled or damaged by the customer
    • Products that have been used even once
    • If you lose your product tag or accessories
    • Sale items
    • As a general rule, we do not accept exchanges of products due to uneven color or different images.

About repairs

Once we receive your product, we will confirm the repair details, period, cost, etc. with an estimate. Once we receive your approval, we will proceed with the repair.
Please also note that depending on the condition of the product, we may not be able to accommodate your request.

About the delivery date of the product

All otnek&ebanat products are made to order.
We also have three delivery deadlines for each price. It is divided by the maximum date from order to shipment, but depending on the order status, it may arrive earlier.
Please see this article for more information.
Estimated delivery dates are posted on Instagram and Twitter , so please check them on each SNS.